Technical Support

 The manufacture of telescopes belongs to the industry of pure manual assembly, so it is impossible to be perfect. There may be slight dust, traces of assembly, differences in coating color, differences in hand feel and other deficiencies which are inevitable. Hope you can have a relatively objective standard and expectation.

For technical support: support@sky-rover.com

Please contact us for product manual or any questions, thanks!

DEC 1, 2025

Statement on the Update of SKY ROVER’s Warranty Policy

Dear customers,

To provide a clearer understanding of the warranty coverage and service terms for each product, we have recently updated and standardized the wording of our warranty policy. The goal of this update is to improve transparency, supplement details that were not previously specified, and unify the warranty duration and related descriptions across all product categories.

It is important to clarify that this update does not change our original service commitments or practices. The revisions focus on making the policy language more accurate and easier to understand. We continue to follow the principle of “limited lifetime support”: within the stated warranty period, free repair services remain available; after the warranty period, we will still provide support and repair services, with reasonable charges applied only in specific situations.

Main Updates

  • For the SRBC APO series, the warranty label on the packaging has been updated to “3-Year Warranty.” This change is intended to present the warranty period more clearly and intuitively. The service content remains the same—free repairs covered under the policy within three years, and continued technical support beyond the warranty period.

 

  • For other product lines, this update also provides standardized and clearly defined warranty durations. Going forward, the warranty period for each product category will be clearly marked in our official materials for easy reference.

 

Our Commitment

We hope that this update makes our warranty policy more transparent and easier to understand. If you have any questions regarding the warranty status of your product or service details, please feel free to contact our customer service team. We are always ready to assist you.

Thank you for your continued support and trust in SKY ROVER.

Check updated warranty policy